IT Support Specialist

Level: Mid-Level, Full-time • Location: Cape Town

Sunrise crafts beautiful, compelling, playful animation. We work on our own shows and with some of the world’s top brands to create original, character-driven entertainment. We want you to be a part of our team.

Our company needs an experienced IT Support Specialist who can provide installation, maintenance and support services for the entire studio network. This includes desktop support (Primarily Linux and Mac, but Windows as well), software support for CG applications and tools, hosted services support, server software and hardware support as well as basic network support.

The successful candidate will work with our CG Supervisor and IT Consultant to discuss the need for network changes and the feasibility of projects recommended by network users. The IT Support Specialist will also be required to monitor technology trends and make recommendations on incorporating new technology into the company’s existing platforms.

Responsibilities:

  • Provide day-to-day IT help desk support for the studio’s 3D artists, producers and executive team
  • Maintain the network, server, and software environment
  • Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency
  • Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
  • Responsible for the ongoing maintenance and future planning needs of the company’s desktop environment
  • Collaborate with existing vendors to evaluate the new technology that is available and make recommendations to management on using that technology
  • Consult with IT support and design departments to make sure that network expansion projects are in line with the company’s plans

Skills and Qualifications:

  • Diploma in Computer Engineering or similar field, or a relevant certificate
  • 2+ years’ desktop support or general IT experience
  • Demonstrated ability in desktop and systems design
  • Proven ability to offer high level desktop support in an enterprise environment
  • Experience in Linux system administration

Bonus Skills and Qualifications:

  • Corporate IT experience
  • Interest in Development and Scripting

About Sunrise Productions

Sunrise Productions is a computer animation studio based in Cape Town, South Africa. Notable productions include Jungle Beat, a 3D animated series aimed at 4 to 7 year olds and its spin-off shows Munki and Trunk and The Explorers. Sunrise is known for producing Africa’s first animated feature film, The Legend of the Sky Kingdom. While this debut feature was created using stop-motion, the studio has now moved exclusively into 3D CG and live action production.

Our Location

This position is offered on a full-time, in-office basis at our Cape Town studio in Westlake, Tokai. Hours are 8:30-17:00. The environment is relaxed and supportive. There’s great coffee.


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IT Support Specialist
Mid-Level, Full-time • Cape Town

Software Developer
Mid-Level, Full-time • Cape Town